Enter your order id and email address to cancel your order

You may cancel your order within the statutory 14-day withdrawal period in accordance with EU Directive 2023/2673.
Thereafter, cancellation is no longer possible.

Refunds are normally processed within a few days of cancellation if the order has not yet been dispatched. If it has already been shipped, the refund will be issued after we receive your return and confirm the order is unused and in its original condition.

Our returns Address:

JMC Otto GbR
Moby Dog Toys,
In der Lohwiese 3
35080 Bad Endbach-Schlierbach,
Germany.

Please note: return shipping costs are non-refundable and remain the responsibility of the customer.